A booking is confirmed when cleared payment has been received and the Resort issues written confirmation of the dates, accommodation, guest numbers, included services and total price. All compulsory charges will be disclosed before payment. If the Resort cannot confirm the booking, the payment received will be refunded. Payments may be made by credit/debit card or bank transfer.

Suite 1 – 6, Suite 9 – 15

• The minimum capacity is 2 persons. Therefore, the customer will be charged the final amount stated on the website, regardless of whether they reach the minimum capacity.
• The room can accommodate up to 3 persons. The third person will be charged according to the amount stated on the website. This additional person will receive an extra single bed on the floor.
• Guests 12 years and above will be charged the adult price.
• Guests 4-11 years old will be charged the kids’ price.
• Infants 3 years and below are free of charge.

Family Suite 7 – 8

• The minimum capacity is 3 persons. Therefore, the customer will be charged the final amount stated on the website, regardless of whether they reach the minimum capacity.
• This room can accommodate up to 5 persons. The fourth & fifth person will be charged according to the amount stated on the website. This additional person will receive an extra single bed on the floor.
• For optimal comfort, we recommend a maximum of 5 persons. However, if the guest insists on adding a sixth person, it can be arranged, though the room will be less spacious.
• Guests 12 years and above will be charged the adult price. • Guests 4-11 years old will be charged the kids’ price.
• Infants 3 years and below are free of charge.

VIP Suite 1-2

• The minimum capacity is 2, 3, or 4 persons. Therefore, the customer will be charged the final amount stated on the website, regardless of whether they reach the minimum capacity.
• This room can accommodate up to 6 persons. The fifth person will be charged according to the amount stated on the website. This additional person will receive an extra single bed on the floor.
• For optimal comfort, we recommend a maximum of 6 persons. However, if the guest insists on adding more person, it can be arranged, though the room will be less spacious.
• Guests 12 years and above will be charged the adult price.
• Guests 4-11 years old will be charged the kids’ price.
• Infants 3 years and below are free of charge.

Any cancellations will not be refunded and only can change the date up to 1 time only. In the case of changing date, it must be informed 30 days before the original date. No-shows will be charged the full amount of the reservation.

Check-in: 2 PM.
Check-out: 11 AM.
All times are Malaysia time.

Arrival: Please be at Seafest Jetty before the scheduled 2 PM departure and allow sufficient time for check-in.
Departure from the Resort: Please be ready at the Resort Jetty before the scheduled 11 AM departure.

If you miss the scheduled transfer for reasons attributable to you, an additional transfer may be arranged, subject to safe operating conditions and availability, at RM200 per group (i.e., per booking), not per boat or per person. This charge applies to each separately arranged additional transfer. No additional transfer fee applies where the missed transfer results from the Resort’s delay or cancellation. Guest-requested early transfers are subject to the same disclosed pricing and availability.

Guests must not step, stand, jump or place objects on the glass panels. Guests are responsible for reasonable, evidenced damage caused by their negligent or deliberate misuse, excluding fair wear and pre-existing defects. Responsibility for injury or loss depends on each party’s contribution and applicable law. See Responsibility and legal rights in section 6.

Guests should secure their belongings and contact the manager regarding valuables deposited for safe custody. Liability for guest property is governed by applicable law, including the Sabah Innkeepers’ Ordinance (Cap. 60). The Resort relies on statutory limitations only where their conditions are satisfied. Nothing excludes liability arising from the Resort’s or its employees’ neglect, wilful acts or default, or alters statutory rights concerning safe custody.

All overnight guests must be registered and provide identification reasonably required by law. Occupancy must not exceed the approved capacity stated for the room and booking. Visitors require prior approval and must comply with safety and access rules. Any permitted extra occupancy and its price must be agreed in advance.

Guests must comply with the Resort’s reasonable policies concerning noise, behaviour and use of amenities.

The Resort may restrict an activity or terminate a stay for serious misconduct, unlawful conduct, a material safety risk, or repeated material breach after warning where appropriate. The reason will be explained and a reasonable opportunity to remedy the breach provided unless immediate action is necessary. Departure arrangements must be safe. Amounts retained must be lawful and reasonably justified, and any balance due for unused services will be refunded.

The Resort provides access to the amenities and services specified in the booking confirmation. The Resort may close or modify a facility for reasonably necessary safety, weather or maintenance reasons. If a material paid service cannot be provided, the Resort will offer a reasonable substitute with the guest’s agreement or refund the amount attributable to the unprovided service, subject to any wider remedy required by law. Minor changes that do not materially affect the booked service do not automatically entitle the guest to a refund of the whole stay.

To the extent permitted by law, the Resort is not liable for any loss, theft, damage, accident, injury, illness, death or natural disaster sustained by a guest during their stay, except where it is caused by the Resort’s negligence, breach of duty or breach of these Terms and Conditions. This does not limit the Responsibility and legal rights provisions below. The sea, pools, boats, water slides, jetties, balconies and outdoor activities involve risks including drowning, falls, currents, changing depth, weather, slippery surfaces, bites, propellers and marine life. Serious injury, disability or death may occur; remote access can delay rescue. I voluntarily accept inherent risks that remain despite reasonable care. Participation is optional and I may stop if unsafe. This does not excuse negligence or remove the rights described in the Responsibility and Legal Rights provisions below.

Responsibility and legal rights: Responsibility depends on the facts and Malaysian law applicable in Sabah, including each person’s contribution to loss. Nothing excludes the Resort’s negligence, statutory duties, fraud or liability that cannot lawfully be excluded, or removes anyone’s lawful remedies, including a child’s, dependant’s or estate’s rights. I am responsible for evidenced damage caused by my own negligent or deliberate acts, excluding fair wear. Refund and statutory rights remain; safety directions do not retrospectively change agreed financial terms.

Emergencies and CPR permission: Alert staff immediately; do not rely only on WhatsApp. If I cannot give or refuse consent and urgent help is needed, I permit appropriate first aid, cardiopulmonary resuscitation (CPR) and an AED if available, by staff or responders acting within their training or emergency-dispatcher guidance and applicable law. This does not override a valid refusal, authorise unrelated treatment or excuse negligence. CPR may cause injury and may not succeed. Lawful help must not wait for paperwork, payment or family arrival. Resort emergency number: 6011-68755101 @ 6016-7167280 @ 6017-2098311

7.1 Identified suppliers and Royal’s agency role. The following third-party services are supplied by the respective providers:

(a) Airport transport: ZAFQAN TRAVEL SDN BHD;
(b) Island hopping, discovery scuba diving (DSD), hiking and fun dive: OHHSEM TRAVEL SDN BHD; and
(c) Seawalking: SP ENTERPRISE.
For these separately booked services, Royal Resort Semporna acts as the booking agent of the relevant provider and receives a commission. The contract for each service is between the guest and the provider identified in the booking confirmation. The provider’s identity and Royal’s agency role will be disclosed before payment. This agency arrangement does not apply to services that Royal expressly contracts to supply in its own capacity.

7.2 Booking and operational responsibilities. Royal facilitates reservations and communicates booking information within the authority granted by the relevant provider. Where authorised to collect payment, Royal does so on that provider’s behalf and identifies this capacity in the payment acknowledgment. The provider is responsible for supplying and operating its service, including the personnel, vehicles or vessels, equipment, safety briefings, supervision and operational requirements applicable to that service. Royal remains responsible for exercising reasonable care in its own booking and payment-handling functions.

7.3 Provider terms and consent before participation. The relevant provider’s activity or service terms and conditions will be given to the guest before the activity or service begins. The guest will have a reasonable opportunity to read and understand them and ask questions. If the guest agrees, the guest must sign the provider’s agreement before participating. Participation may proceed only after that agreement has been signed and the provider’s applicable safety and eligibility requirements have been met. A guest who does not agree must not participate. Any cancellation or refund entitlement remains subject to the terms validly agreed and applicable law. Providing or signing these documents does not retrospectively alter previously agreed financial terms without valid agreement, or exclude rights or liabilities that cannot lawfully be excluded.

7.4 Guest agreement and allocation of responsibility. By accepting the booking terms, the guest acknowledges that the identified provider supplies the relevant service and Royal acts as its booking agent. Where the guest signs a separate provider agreement containing or expressly incorporating this acknowledgment, the signature confirms the guest’s agreement with that provider and acceptance of the disclosed allocation of responsibilities, subject to clause 7.5. Where Royal acts only in that agency capacity, Royal is not responsible for loss, damage, injury or death caused solely by the provider’s acts or omissions, the guest’s conduct, or inherent risks for which Royal bears no legal responsibility. Claims concerning the provider’s operation of the service should be directed to that provider, without restricting any lawful claim against Royal.

7.5 Preserved legal responsibilities. Nothing in this section or any signed acknowledgment excludes or limits Royal’s liability for its own negligence, misrepresentation, breach of contract or statutory duty, or any liability or remedy that cannot lawfully be excluded or limited. This includes any responsibility imposed by law concerning the selection or arrangement of a provider. Describing Royal as an agent does not remove obligations Royal has actually undertaken as a supplier or operator. Each adult must give their own acknowledgment; a signature does not waive a minor’s independent legal rights. Airport transfer service is provided upon request; additional charges apply and will be disclosed before agreement.

The Resort collects and processes guests’ personal data (including name, contact details, passport or ID information, and emergency contact details) solely for the purposes of processing bookings, verifying identity, arranging transport and activities, ensuring guest safety, and complying with legal and regulatory requirements. Personal data is processed in accordance with the Personal Data Protection Act 2010 of Malaysia and is not disclosed to third parties except: (a) to agents or activity providers directly involved in fulfilling the booking; (b) where required by law or by a public authority; or (c) with the guest’s consent. Personal data is retained only for as long as necessary for these purposes. Guests may request access to, or correction of, their personal data by contacting the Resort.

Dasar Privasi : Pihak Resort mengumpul dan memproses data peribadi tetamu (termasuk nama, butiran hubungan, maklumat pasport atau kad pengenalan, dan butiran hubungan kecemasan) semata-mata bagi tujuan memproses tempahan, mengesahkan identiti, mengatur pengangkutan dan aktiviti, memastikan keselamatan tetamu, dan mematuhi keperluan undang-undang dan peraturan. Data peribadi diproses mengikut Akta Perlindungan Data Peribadi 2010 Malaysia dan tidak didedahkan kepada pihak ketiga kecuali: (a) kepada ejen atau penyedia aktiviti yang terlibat secara langsung dalam memenuhi tempahan; (b) apabila dikehendaki oleh undang-undang atau pihak berkuasa awam; atau (c) dengan persetujuan tetamu. Data peribadi disimpan hanya selama yang perlu bagi tujuan tersebut. Tetamu boleh meminta akses kepada, atau pembetulan, data peribadi mereka dengan menghubungi Resort.

Where an event beyond the Resort’s reasonable control prevents lawful or safe performance despite reasonable precautions, the Resort may suspend or cancel the affected service and will notify the guest promptly. For services the Resort cannot provide, the guest may choose an available rescheduled service or a refund of the amount attributable to the unprovided service. Credit requires the guest’s agreement. If the Resort remains able to perform and only the guest’s personal travel arrangements are affected, the guest-cancellation terms apply, subject to law. This clause does not excuse negligence, failure to maintain required licences, or failure to take reasonable steps to reduce disruption.

The version supplied and accepted when the booking is confirmed governs that booking. Later amendments apply to future bookings unless the existing guest expressly agrees. Reasonable safety directions or changes required by law may take immediate effect, but do not retrospectively increase charges, remove agreed financial rights or exclude liability.

All sea and water activities are undertaken at the guest’s own risk, subject to the Responsibility and legal rights provisions above. Guests must prioritise their own safety and that of those in their care. Private pools also present drowning risks and all supervision requirements apply.

Guests accept responsibility for their own participation in activities and for that of minors and dependants under their care. The Resort is not liable for any incident to the extent it results from a guest’s failure to follow the safety briefings, instructions and precautions given by the Resort, its staff or the activity provider.

The Resort or activity provider may stop, postpone or modify an activity where reasonably necessary for safety or circumstances beyond its reasonable control. Financial consequences will follow the disclosed contract for that service and applicable law. Where the Resort is the supplier of a paid activity that cannot be provided, it will offer an agreed substitute or refund the amount attributable to the unprovided service, subject to any wider statutory remedy.

Every adult and child swimming or snorkelling in the sea or any Resort pool, including a private pool, must have a responsible adult aged 18 or over from their family, their partner, or a guest sharing their room actively supervising them.

Identify the agreed supervisor to staff before entry. The supervisor must remain present, sober and attentive, continuously see the swimmer and be able to alert staff immediately. Being elsewhere in the room, sleeping or using a phone is not supervision. All guests must not enter together if nobody remains able to supervise. If supervision stops, leave the water until another suitable adult expressly takes over. Use more supervisors where needed; without adequate supervision, no entry is allowed.

The supervisor must immediately report anyone missing, distressed or injured to Resort staff; do not attempt an unsafe rescue. Young children and non-swimmers need a capable adult within arm’s reach in the water. This supervision supplements the Resort’s own safety duties.

Tell responsible staff privately about relevant health conditions, medication or inability to swim; complete activity screening honestly. Do not participate while impaired. Check in/out, follow briefings and wear a fitted, fastened life jacket for sea swimming, snorkelling, kayaking, paddle boating and boat transfers. Diving and seawalking require the provider’s separate screening, equipment and procedures. Report defective equipment and wait for replacement. Guests must request snorkelling equipment, swimming shoes and life jackets from staff before entering the sea.

Any guest found bringing in illegal substances or dangerous items (e.g., weapons) will be reported to the police or relevant authorities.

No durian or mangosteen on the premises. Alcohol is not provided or sold by the Resort; guests who choose to bring alcohol do so at their own risk and accept full responsibility for any consequences arising from its use. Illegal substances and unlawful weapons are strictly prohibited; no smoking/vaping in rooms. A breach causing special cleaning may incur evidenced costs up to RM1,000, without double recovery. Unsafe activity may be stopped; serious misconduct may end a stay, subject to law, safe departure and refund rights.

Only additional terms supplied and expressly agreed before payment form part of the booking, unless a later change is expressly accepted. Booking agents must provide the applicable terms before taking payment and must not make unauthorized promises. Nothing excludes responsibility for representations or acts for which the Resort is legally responsible. Third-party terms apply only to the separately identified service and do not amend the accommodation contract.

Sea access requires a briefing, suitable equipment and express permission from the responsible staff for that session. Stay within the marked area shown on the Resort’s zone map. Hours below are maximum windows in Malaysia time; conditions may require closure.

Sea swimming/snorkelling: Zone A near balconies, 3:30 p.m -6:00 p.m; Zone B near café, 7:00 a.m -9:00 am.

Kayak/paddle boat: Zone B only, 7:00 a.m-9:00 am and 3:30 p.m -6:00 pm.

Private pools also present drowning risks and all supervision requirements apply. Pools may be used only during the published operating hours and when open for use. The Resort may close a pool for safety, weather, maintenance or water-quality reasons. Lifeguard availability, if any, will be clearly stated at the pool.

No entry outside these hours, into boat routes or during closure. Leave the water when directed.

Guests should check weather and tide conditions before engaging in any water activity. Refer to the zone map provided with this agreement for the exact Zone A and Zone B boundaries. Guest may contact our; Customer Service WhatsApp: +6016-7167280 @ +601168755101 @ +6010-8961030, if requires special assistance when in contact with water.

Zone map – swimming and snorkelling areas

Kayak/paddle boat: Zone B only, 7:00 AM-9:00 AM and 3:30 PM-6:00 PM. Pool use is subject to the published operating hours and opening conditions above.

The water slide remains closed unless authorised staff have checked that conditions satisfy the documented safe-use limits established by a competent technical assessment, including landing depth, clearances, tide, current and equipment condition. Use is permitted only during supervised operating sessions and subject to posted age, size and ability restrictions. Guests must not determine safety solely by observing water at the slide’s edge. Children must be supervised in accordance with section 11.

Safe conduct: Use designated steps, handrails and suitable water footwear. No jumping or diving from Resort structures, pool diving, running or rough play. Keep clear of boats and propellers. Do not enter closed areas or stand on the glass panels. Do not assume a lifeguard is present. Follow staff directions and applicable age, size and ability restrictions. The sea access stairs may be slippery; guests should step carefully.

Guests must not participate while impaired by alcohol, drugs or medication. Guests whose health, pregnancy or medication may affect safe participation must disclose relevant information privately and obtain appropriate medical advice where needed. The provider may require screening or medical clearance and may refuse participation on reasonable safety grounds. Medical advice does not override a safety closure or restriction on impaired participation.

Emergency equipment, including lifebuoys, is available at designated areas (see the emergency numbers under Liability above).

Entry outside designated areas is prohibited. Failure to follow this rule may reduce or defeat a claim to the extent permitted by law and supported by the facts. It does not exclude responsibility for the Resort’s own negligence or breach of duty.

Guests acknowledge that marine life (e.g., jellyfish, sea urchins, stonefish, sea snakes) may be present in the water and that the Resort cannot guarantee its absence. The Resort is not responsible for incidents caused by marine life, except where caused by the Resort’s own negligence.

Guests are responsible for reasonable, evidenced damage caused by their negligent or deliberate acts, including a failure to exercise supervision for which they are legally responsible. Charges exclude fair wear, pre-existing damage and the Resort’s contribution. The Resort will provide an itemised assessment and supporting evidence, allow a reasonable opportunity to respond, and avoid charging for an improvement beyond the property’s previous condition. Any deposit, agreed charging schedule and deduction process will be disclosed before booking.

These terms, the booking confirmation and special terms expressly agreed before payment form the booking contract. An expressly agreed special term prevails over a conflicting general term, subject to mandatory law. The Guest Safety Agreement records individual safety acknowledgment and does not introduce new financial terms or exclusions at check-in. Refusal to acknowledge or comply with reasonable safety requirements may prevent participation in the affected activity. Refund entitlement remains governed by the agreed terms and applicable law.

Nothing excludes or limits liability for negligence, fraud, breach of statutory duty, or liability or remedies that cannot lawfully be excluded or limited. Subject to this protection, the Resort is not liable for losses too remote to be recoverable under applicable law. Any booking-price limitation applies only to the extent lawful, fair and adequately justified in the circumstances. No loss is excluded merely because it is described as loss of enjoyment or travel disruption.

The guest must reimburse the Resort for reasonable, evidenced losses and third-party liabilities to the extent directly caused by the guest’s negligent or deliberate acts or material breach. This excludes the Resort’s own contribution and amounts already recovered elsewhere. The Resort will notify the guest promptly, take reasonable steps to reduce loss and allow a reasonable opportunity to respond. Legal costs must be reasonably incurred and recoverable under applicable law. This clause does not penalise good-faith complaints or the exercise of legal rights.

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

These terms are governed by the laws of Malaysia as applicable in Sabah. Subject to mandatory law, disputes shall be determined by courts of competent jurisdiction in Sabah. Nothing prevents an eligible person from bringing a claim before the Tribunal for Consumer Claims Malaysia or another forum whose jurisdiction cannot lawfully be excluded.

No failure or delay by the Resort in exercising any right under these Terms and Conditions or the Guest Safety Agreement shall operate as a waiver of that right, and no single or partial exercise of a right shall prevent its further exercise.

These Terms and Conditions, the booking confirmation and any special terms expressly agreed before payment form the accommodation contract, together with the Guest Safety Agreement for the purposes described in section 16. Their relationship and precedence are governed by section 16. Nothing excludes responsibility for representations or acts for which the Resort is legally responsible. Third-party terms apply only as described in sections 7 and 13.

By selecting the acceptance checkbox and proceeding to payment, I confirm that I have read and agree to these Terms and Conditions.

I confirm that I am at least 18 and accept these booking terms for myself. Where I make arrangements for another adult, I confirm that I have authority to make that booking and will provide that adult with these terms. Each adult participant must personally acknowledge the activity risks and safety requirements before participation. A parent or lawful guardian must complete participation arrangements for a minor. No acknowledgment waives a minor’s independent legal rights or constitutes another adult’s personal medical consent.

I acknowledge the activity risks, supervision requirements and emergency/CPR provisions applicable to me. For independently supplied third-party activities, I acknowledge the separate agreement and allocation of responsibilities in section 7, subject to the legal protections in section 7.5.

For booking enquiries or concerns, contact [email protected] or +60172098311. For emergencies, immediately alert staff and use the emergency contacts in section 6; do not rely only on WhatsApp.