1. Suite 1 – 6

The minimum capacity is 2 persons. Therefore, the customer will be charged the final amount stated on the website, regardless of whether they reach the minimum capacity.

The room can accommodate up to 3 persons. The third person will be charged according to the amount stated on the website. This additional person will receive an extra single bed on the floor.

Guests 12 years and above will be charged the adult price.

Guests 4-11 years old will be charged the kids’ price.

Infants 3 years and below are free of charge.

2. Family Suite 7 – 8

The minimum capacity is 4 persons. Therefore, the customer will be charged the final amount stated on the website, regardless of whether they reach the minimum capacity.

This room can accommodate up to 5 persons. The fifth person will be charged according to the amount stated on the website. This additional person will receive an extra single bed on the floor. For optimal comfort, we recommend a maximum of 5 persons. However, if the guest insists on adding a sixth person, it can be arranged, though the room will be less spacious.

Guests 12 years and above will be charged the adult price.

Guests 4-11 years old will be charged the kids’ price.

Infants 3 years and below are free of charge.

Reservations are subject to availability and must be confirmed with full payment. Payments can be made via credit/debit card, bank transfer.

Any cancellations will not be refunded and only can change the date up to 1 time only. In the case of changing date, it must be informed 30 days before the original date. No-shows will be charged the full amount of the reservation.

• Check-in time is 2 PM – 2:30 PM
• Check-out time is 11 AM

1. Arrival instruction

• Your journey to Royal Resort Semporna begins at the Jetty Seafest Area, where our dedicated team will be waiting to warmly welcome you. Please kindly be at Seafest Jetty before 2 PM.
• The boat departure time is set for 2PM, so please ensure you arrive with ample time to check-in and prepare for an exciting adventure.
• In the event of failure to arrive at the scheduled 2PM departure time, a late arrival fee of RM100 per boat will be applied for rescheduling another boat trip. We appreciate your understanding and cooperation in adhering to the departure schedule.

2. Depart From Resort Jetty Instructions

• The boat departure time from Resort jetty is set for 11:00am, so please ensure you are ready at the Resort Jetty Before 11:00am.
• In the event of failure to show at the scheduled 11:00am departure time, a late boat fee of RM100 per boat will be applied for rescheduling another boat trip. We appreciate your understanding and cooperation in adhering to the departure

1. Guests are responsible for any damage caused to resort property during their stay.
2. Guests must adhere to all resort policies and regulations, including those regarding noise, behaviour, and use of amenities.
3. The resort reserves the right to refuse service or accommodation to anyone violating these policies.
4. Guests are not allowed to step on the glass floor inside the room to avoid any unwanted incidents occur.

The resort provides access to specified amenities and services as outlined in the booking confirmation. Some amenities may be subject to availability and seasonal closure.

1. The resort is not liable for any loss, damage, accidents, natural disaster and injury sustained by guests during their stay.
2. Guests are advised to secure their personal belongings and valuables at all times.
3. The resort is using a third party travel agency for our island hopping, fun diving, sea walking, and discovery scuba diving. Hence, any unwanted incident occurring throughout the activities, the third party travel agency will be liable based on the agreement form that the guest signs.

The resort respects guests’ privacy and will not disclose personal information to third parties without consent, except as required by law.

The resort shall not be liable for any damages or loss that might happen in future if the resort couldn’t be able to provide the SUITES that agent or guest already booked resulting from circumstances beyond its reasonable control, war, flood, government instruction and anything that is out of resort’s control. But the resort will refund the amount that has not been settled.

1. The resort reserves the right to modify these terms and conditions at any time without prior notice.
2. Any changes will be effective immediately upon posting on the resort’s website or notification to guests.

1. ROYAL RESORT SEMPORNA reserves the right to make changes to travel arrangements if there is inclement weather or any unforeseen circumstances in which ROYAL RESORT SEMPORNA in full discretion think it is unsafe to proceed with the activities.
2. Changes to travel arrangements include but are not limited to changes in venues, cancellation or postponement of island tours at any time without compensation.
3. Every room has its own private balcony. Swimming and water activities are allowed from 6am-5pm. After 5 pm, all guests are NOT ALLOWED TO DO ANY SWIMMING/WATER ACTIVITIES for safety purposes.

1. Airport transfer service is provided upon request (additional charges will apply).
2. In the event of a flight being rescheduled by airlines, the information must be conveyed to ROYAL RESORT as soon as possible for the arrangement of airport transfer.

1. In the event of MCO implementation by the government, guests reserve the right to postpone their vacation date. The deposit is safe, but the request for refund is not allowed and will not be entertained.
2. By making a reservation at our resort, you agree to abide by these terms and conditions. If you have any questions or concerns, please contact our customer service team for assistance.

1. Durian and mangosteen are not allowed on the premises.
2. Bringing alcoholic beverages is forbidden. However, if a guest insists on bringing alcohol, they do so at their own risk and will be fully responsible for any consequences.

1. Agents must inform all the Terms and Conditions above towards all their guest after making the reservation.

1. All guests must wear life jackets while swimming or snorkeling.
2. Wearing slippers is required when swimming or snorkeling.
3. Jumping is strictly prohibited.
4. Guests are required to request snorkeling equipment, swimming shoes, and life jackets before entering the sea. A deposit of RM100 will be required and will be refunded once the guest returns the items to the receptionist.
5. The sea access stairs might be slippery, and guests are advised to step slowly.
6. Please do not step onto the transparent floor inside the room, as it is designed to see fish below the room only.

1. Swimming is prohibited after 6 PM.

1. Any loss or damage to items in the room will be subject to compensation claims as detailed in the room.

1. Guests fully understand that there are risks involved in engaging in activities during their stay, such as snorkelling, diving, island hopping, swimming, and hiking.
2. Participation in these activities is voluntary, and all risks have been communicated to the guests.
3. Guests agree to take full responsibility for their actions and to obey all safety precautions as listed and explained by Royal Resort Semporna. Failure to follow safety precautions is the guest’s own liability.

1. Guests fully understand and agree to all other terms and conditions provided in the invoice given by the agent or through the invoice automatically sent via email.